Biowaves Guarantee

At Biowaves, quality comes first. That's why you get a 6-month warranty on all our products – fair, transparent, and with sustainability in mind.

What the warranty covers

Our warranty is valid from the date of purchase and includes:

• Material defects
• Manufacturing defects
• Damage that affects function or durability

If your case is damaged within the first 6 months of normal use (e.g., from a fall), we will decide on a case-by-case basis whether to replace it.

What is not covered

• Normal wear and tear (e.g., scratches or signs of use)
• Damage caused by improper use or installation
• Damage caused by external influences (e.g., heat, humidity, chemicals)
• Loss or Theft

How to use the guarantee

1. Send us an email to support@biowaves.de
2. Please include your order number
3. Send 1-2 photos of the affected product

We will review your case and usually offer you one of the following solutions:

• Replacement product (if available)
• or a refund of the purchase price

Scope of application

The guarantee applies to all delivery countries within the EU, as well as Switzerland and the United Kingdom.

Important note

Your statutory rights regarding defects remain unaffected by this guarantee and are not limited by it. Exercising these rights is free of charge for you.

Guarantee Provider

Biermann & Biermann GbR
Am Saum 21, 37120 Bovenden

Sustainability

Our goal is to develop products that will last you a long time. With this guarantee, we want to ensure that you can use your product for as long as possible – instead of having to replace it prematurely.