Returns and Refunds

Revocation

You may cancel your purchase within 30 days of receiving your order and return the unused and undamaged merchandise to us in accordance with our Terms and Conditions. Right of Withdrawal.

If you'd like to return a product, the easiest way to do so is to use our online returns service. Sign up here. You will find detailed instructions for the return process below.

Alternatively, you can send us an email or use the chat feature. For both options, please be sure to include your order number.

If you would like to file a complaint, please send us an email or use the chat feature.

Online—easily create your own tax return:

1. Click on the profile icon at the top of our store menu.

2. Sign in to your account: Enter the email address associated with your order, then click “Continue.” Open the email sent from our store in your inbox and copy the six-digit confirmation code. Return to the online store and enter the six-digit verification code.

3. Click "Request a Return" for the order you wish to return. If your order includes multiple items, select the items you wish to return.

4. Select a reason for the return and add a note for the store.

5. Click on "Request a return." You will receive an email confirming receipt of your cancellation.

6. Once we have processed your return request, you will receive an email with shipping instructions. The return shipping fee is €4.80 and will be deducted from your store credit.

7. Pack up the return. Please use the shipping envelope in which your order was delivered. You can print the return label, attach it to the package, or simply show the QR code to DHL. 

8. Once we have received your return, you will receive a confirmation email and a refund via the original payment method used for your order.

Do you have any other questions?

See the FAQ or send us a message!